Chandrani Pearls has a 14 days return policy. If within 14 days of receipt of your material, you would like to return the item, you can do so for a full refund/exchange. Please ensure that the item has not been damaged in any way, and that all the original tags and packaging material are intact and attached to the product. In case the bar code is removed or tampered with, we would not be able to provide you with a refund or exchange. The refund amount will be credited back to your Chandrani Pearls account as a voucher or credit points. We do not give Cash Refunds

In case of manufacturing defect with the item, it can be returned to us within 30 days of receipt. The refund will be initiated after the item has been inspected by us.

Other points:

  • If you want to return the product, you can do so within 14 days of receipt of the same.

  • We will accept all returns except those that have been damaged by the customer.

  • Please take care to pack the items securely to prevent any loss or damage during transit.

  • Please ensure that all original packaging and tags are intact and attached to the product for us to initiate the refund.

  • Once we receive your item, the refund is subject to the item having met the requirements of being undamaged, and dispatched within 14 days of receipt.

  • Please inform us within 14 days of receiving the parcel, either from your my account page section of the website, or by writing to [email protected]

  • We will arrange a reverse pickup once for an exchange or refund for an order. Any reverse shipment charges other than the one time will be borne by the customer.

  • Please note that items on sale are non-returnable and non-exchangeable.

  • In case of return of any product that is in proper condition, the customer will have to pay an amount of Rs. 200.

Return Address

Please make sure that the following address is clearly printed on the parcel along with your order number. Remember to insert the original invoice as proof of purchase with the return.

Chandrani House
2016 Rajdanga Main Road
Block GA-88
Kolkata - 700 107
West Bengal, India.
Phone : + 91 33 4031 4444

How long will it take?

It can take upto 7-10 days to receive your parcel, depending on the courier used, and your location. Once we receive your returned parcel, we will inspect it and process it within 48 hours to ensure that you receive your quickly. You shall receive your refund in the form of a store credit.